Contact the Tempool Inc Team

We're always looking to plaster and create the next amazing pool, and we'd love for it to be yours. Reach out to us anytime and we will get back to set up an appointment to discuss the project and quotes.

GET YOUR QUESTIONS ANSWERED

Serving our customers is our top priority. We look forward to hearing from you.

"[Tempool] has actually gone out of their way to accommodate my busy schedule and I really appreciated that."

-Kevin Follett

"Incomparable quality and dedication to the industry!"

-Murillo Reis

"Tempool refinished my pool last Summer, and we love it!"

-Josiah Azakiah

"Tempool evaluates a large variety of products for manufacturers, so they know the best to use in construction."

-houzz.com

"They drained, prepped, and put new marcite in my pool - it transformed the entire back yard."

-William Cookston

Our Executive Team

Our team at Tempool Inc consists of over 36 plasters and management personal. Below are the heads of our various departments with contact information. Reach out anytime!

Jon Temple, Founder & Lead Trainer

Jon Temple

Founder, CEO

Robert Abinuman Headshot

Robert Abinuman

Department Head for Plaster

Chris Ahne Headshot

Chris 'Bumper' Ahne

Department Head for Preparation

Tim Estrada Headshot

Tim Estrada

Finishing Technician

Tempool Inc.

1512 Millcoe Road, Jacksonville, Fl 32225
PHONE: (904) 724-8967
FAX: (904) 724-8155

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned; hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, or cassette tape having been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of our receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@tempoolinc.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@tempoolinc.com and send your item to: 1512 Millcoe Road, Jacksonville, FL, 32225, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be responsible for the return.

Shipping

To return your product, you should mail your product to: 1512 Millcoe Road, Jacksonville, FL, 32225, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on location, return times may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.

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